Tushar Juneja

About Tushar Juneja

An innovative professional with over 21 years of work experience encompassing excellence in customer service, client engagement, account management, enhancements to operational efficiency, customer experience, transitions and project implementation with a keen interest in organizational strategy and growth. Having worked with Retail, Telecom and Travel domains in the past in my current capacity I manage end to end responsibility of the Digital Marketing Ad Operations program for services one of the Big Four. I am also responsible for carrying out and facilitating due diligence and solution activities for prospective clients, participate in and contribute to the Web, Ecommerce & Digital Matrix; its development by sharing best practices and identifying business opportunities.

Experience

1. Digital Ad Operations (Product Area Lead Sdl Cxl)

   Accenture

   Apr 2018 — Present

   Responsible for Global Digital Ad Operations involving Ad writing, Ad Campaign Optimization, Ad Trafficking, Ad Implementation, Ad Digital Inside Sales, Analysis and Insights related to campaign performance and relevant recommendations which could potentially improve advertiser\'s Return on Ad Spend and help Publishers improve their ad space monetization. Work also involves creating and executing digital contracts and enabling billing related reconciliations and troubleshooting. Along with Delivery, I also am a practice lead for Ad Operations, Digital Commerce, Content Marketing Platforms, Digital Marketing and Ads Inside Sales Operations.With client Service Management we influence hundreds of millions of revenue generation for the client whilst keeping customer experience and return on investment at the heart of everything that we do.

Education

• Cambridge Foundaton Sr. Secondary School

  10+2, Commerce

  1984 — 1997

• Delhi University

  Bachelor’s Degree, Bachelor of Commerce

  1998 — 2000

• Symbiosis Institute of Management Studies

  PGDMB (Operations), Operations

  2003 — 2006

• Indian School of Business

  Executive Program, Stepping into Leadership

  2013 — 2013

Skills

• Bpo
• Quality Assurance
• Sla
• Call Center
• Product Quality
• Coaching
• Customer Experience
• Business Process Improvement
• Leadership
• Business Process
• Outsourcing
• Contact Centers
• Six Sigma
• Risk Management
• Team Management
• Transition Management
• Vendor Management
• Management
• Training
• Process Improvement
• Operations Management
• Analysis
• Call Centers
• Offshoring
• Service Delivery
• Business Analysis
• Strategy
• Process Excellence
• Mis
• Employee Engagement
• Workforce Management