Tushar Deore

About Tushar Deore

B.E. in Computer Engineering with 9.5+ years of experience as a Team Lead, Siebel CRM SME, Sr Business Analyst, Salesforce Admin & Sales-Loyalty Cloud Consultant in the IT services industry. Expertise in requirement gathering, functional/technical analysis, solution design, and end-to-end SDLC delivery- Strong experience in Salesforce (Sales Cloud, Loyalty) and Siebel CRM, including API integrations (REST/SOAP) and enterprise integrations (SAP, SMS, etc.). Skilled in BRD, FRD, user stories, process modeling, UAT, and RCA, with a proven ability to translate business needs into scalable solutions- Experienced in Agile methodologies, stakeholder management, production support, and team leadership, including mentoring teams and ensuring quality delivery- Domain expertise across Automotive, Finance, Healthcare, E-commerce, and Logistics, with a strong focus on innovation, problem-solving, and delivering high-impact business solutions.

Experience

1. Team Lead

   Tata Technologies

   Jan 2020 — Present

   Gathered and analyzed business requirements; performed functional analysis and solutioning for CRQs and enhancements- Played a key role in Siebel to Salesforce transformation, including requirement mapping, gap analysis, and solution design- Worked as a Salesforce Platform Admin & Sales Cloud Consultant, supporting configuration, customization, and process improvements- Acted as a Business Analyst (BA), managing end-to-end requirement lifecycle (BRD, FRD, FSD, user stories, process flows)- Served as Siebel CRM SME across modules: Sales, Service, Loyalty, AMC, E-Invoice, and TMA Exchange- Led team activities as a Team Lead, ensuring task allocation, delivery tracking, and issue resolution- Collaborated with cross-functional teams and broke down complex requirements into actionable user stories (Agile)- Prepared and executed UAT test cases, performed testing (UAT, Sanity, Sandbox), and provided sign-off- Provided L2 Production Support, handled critical issues, and performed RCA using Aditaas- Managed and prioritized tickets, ensured SLA adherence, and drove timely resolution- Facilitated stakeholder communication, review meetings, and ensured smooth delivery across SDLC- Contributed to solution approach, proposal preparation, and continuous process improvements.

Education

• Savitribai Phule Pune University

  Bachelor of Engineering - BE, Computer Engineering