Tushar Chopra
- Role
- Service Manager & Agile Coach at Shell
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Tushar Chopra
Results-driven and certified Service Delivery Manager and Agile Coach with over a decade…
Experience
Service Manager & Agile Coach
Aug 2021 — Present
o Responsible for Salesforce HR and Comms Orgs.\\\\no Enhancements & Maintenance of applications while ensuring Business Satisfaction and SLA Adherence.\\\\no Ensuring smooth functioning by collaboration with Managed Services Teams (3rd Party Vendor).\\\\no Facilitated the setting up of the Devops WoW(Continuous Integration (CI)/ Continuous Delivery (CD) Process.) pipeline.\\\\no As an Agile Coach - Motivating individuals and teams to achieve their full potential by self organizing thereby imbibing agility in terms of mindset as well as values displayed.\\\\no Coached Senior Leadership (both Business and IT) and product owners on how to effectively coordinate and collaborate across silos and up and down multiple levels of hierarchy, how to effectively communicate the product’s vision, strategy, roadmap and upcoming releases to all those levels, including stakeholders and external customers.\\\\no Line Manager for a team of 30 members responsible to oversee and evaluate their contribution, performance and development.\\\\no Arranged for coaching sessions for mid-managers. Reviewed and drafted a plan for how the drive will be and what would be the outcome.\\\\no Actively participated in coaching community, understanding the organizational impediments and deliberated on ways to overcome these.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Jaypee University of Information Technology
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
2007 — 2011
St. Luke's Senior Secondary School
HSC, Physics,Chemistry,Maths- Non Medical
2005 — 2007
St. Luke's Senior Secondary School
SSC
1996 — 2005
Skills
- Consulting
- Sfdc
- Business Analysis
- Customer Relationship Management (Crm)
- Team Management
- Salesforce.com Development
- Salesforce.com Project Management
- Agile Methodologies
- Salesforce.com Consulting
- Cloud Computing
- Requirements Gathering
- Salesforce.com
- Business Strategy
- Salesforce.com Implementation
- Crm
- Requirements Analysis
- Salesforce.com Administration
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