Tushar Agarwal

About Tushar Agarwal

With over 8 years of experience in enterprise systems and 5+ years in payments, I serve as a Senior Product Manager at Global Payments Inc, where I lead strategic product initiatives in the B2B2C eCommerce payments domain. My core focus lies in driving innovation, enhancing customer experiences, and delivering payment solutions that align with organizational objectives in a highly competitive and fast-paced market. At Global Payments Inc, I oversee end-to-end product development, collaborating with cross-functional teams in engineering, design, product operations, and sales. By prioritizing features based on customer feedback and market insights, I ensure seamless delivery and continuous optimization of our payments solutions. My commitment to customer-centricity and strategic road mapping enables me to contribute to impactful outcomes in the payments industry.

Experience

1. Senior Product Manager

   Global Payments Inc.

   Jan 2025 — Present · Atlanta, GA, US

   Lead end-to-end product lifecycle for a multi-channel bill payments gateway processing 70+ million transactions equating to over 15B+ in annual volume for government and enterprise clients; from ideation and requirements gathering through launch and adoption.• Cross collaborating with engineering, operations, sales, account / relationship managers, finance, compliance, risk, and marketing teams to deliver scalable payment solutions aligned with business objectives • Define and maintain a strategic, multi-quarter product roadmap, prioritizing features and enhancements for a platform responsible for 30+ million in annual net revenue. • Define and articulate the short and long term product vision and strategic direction for the Payments Business Portal, aligning platform evolution with enterprise goals, market demands, and customer needs. • Develop comprehensive product documentation including business cases, detailed business requirement documents, product briefs, customer facing feature documentation, and release notes tied to monthly deployments. • Represent product in quarterly business reviews and executive updates with external partners, reinforcing roadmap alignment and platform accomplishments. • Analyze product performance using KPI’s, OKR’s, and many other key analytics and user feedback to drive continuous improvement and make data driven decisions. • Own and manage relations with many enterprise level business partners and vendors. Including merchants, partners, service providers, and ISVs.

Education

• Georgia State University

  Computer and Information Systems Security/Information Assurance

  2013 — 2017

• Georgia State University

  Bachelor's Degree, Computer and Information Systems Security/Information Assurance

  2013 — 2017

Skills

• Cyber-Security
• Hadoop
• Programming
• Sql
• Search Engine Optimization (SEO)
• Windows
• Photoshop
• Computer Hardware
• Tableau
• Microsoft Excel
• Microsoft Word
• Big Data
• Customer Service
• Microsoft Office
• Ios
• Database Security
• Blogging
• Technical Writing
• Cloud Applications
• Java