Tushar Agarwal

Implementation Project Manager @American Express Global Business Travel

Gurugram, IN

Manage the end-to-end customer onboarding process focusing on the implementation of local market projects utilizing S.I.D. project documents (E.g, One Form, One Plan, Project Scope, WSR, Global Test Plan etc.) and following the global implementation on boarding process.· Single point of contact for the project team during the implementation process.· Ensures the Onboarding process is followed (Pre-assessment through to post-implementation stage).· Leading the (local) Joint Planning meetings – face to face or conference call depending on client requirements.· Ensuring all project members are aware of their roles & responsibilities and leads weekly project calls, including agenda and call notes, with clear actions and responsibilities.· During Regional & Global Implementations, attends (or leads) calls as required - produces relevant updates & deliver actions required by deadlines provided by Regional or Global IPMs.· Ensures the project remains on track, all tasks completed within deadline. Update One Plan and One Form accordingly.· Accurate and Timely updates of Sales Force REQs and Weekly Status Report.· Proactively manages project risk assessment and management including clear and timely escalations as required for support and resolution.· Coordinates technical set ups with technical teams, T.I.M. and telephony department.· Execute & drive readiness assessment. Coordinate end to end testing with Traveler Care operations team· Provides input for communication strategy to Sales/CGM for review with customer.· Conducts post implementation meeting and handover to Traveler Care & CGM.· Shares ideas to improve implementation procedures/timelines.· Provide support during sales bid process (as assigned by team manager).

Sikkim Manipal University - Distance Education

Bachelor of Science - BS

Ahlcon Public School

School

Jagan Institute Of Management Studies(JIMS Rohini)

Diploma

Bal Bharati Public School

School