Toni Turner

Contact Center Agent Tier Ii @Comerica Bank

Farmington Hills, MI, US

Customer SupportProvide remarkable customer service by handling inbound and outbound calls, offering problem resolution to support moderate complexity of customer interactions across all lines of business by offering problem resolution.Understanding of Comerica\'s core products and services with the ability to recognize an opportunity to deepen the relationship with moderately complex Comerica products and services.Demonstrates understanding of system and transactions to support moderately complex customer interactions.Complete account requests such as balance inquiries, reviewing transaction history, check orders, funds transfer etc.Support moderately complex customer interactions, such as closing, or ordering replacement debit cards, travel notes, general debit card inquiries, etc.Assist customers with basic web banking functions, such as unlocking and resetting passwords, mobile banking and alert inquiries, web banking troubleshooting.Effectively collaborate within and across teams and departments.Use problem solving tactics to analyze and troubleshoot customer challenges.Risk and ComplianceEnsure compliance with applicable federal, state and local laws and regulations.Meet or exceed individual productivity and quality assurance objectives.Ability to effectively collaborate within and across teams.

Henry Ford College

Legal Assistant

Oakland Community College

Associate's Degree