Tunji Johnson

Client Services Officer @Immigration, Refugees And Citizenship Canada Immigration, Réfugiés Et Citoyenneté Canada

ON, CA

Managed many incoming calls, emails, and chats, Identified and assessed customers’ needs to achieve satisfaction, built sustainable relationships and trust with customer applications through open and interactive communication, provide valid, accurate and complete information by using the right methods and tools, organizing meetings/video conferencing, data entering, maintaining system filling, verifying client payments and maintaining accurate records, answer all queries through emails on applicant applications and provided adequate advice, handle client complaints, provided appropriate solutions and alternatives promptly, and followed up to ensure the resolution, Kept records of client information, files, and details on top secret and secure, and follow organization procedures, guidelines, and policies. Exercise strong interpersonal communication skills with clients and colleagues, research, document, and escalate cases for resolution according to internal procedures, and manage and escalate issues raised by clients to the appropriate department for resolution.

University of Calabar

Bsc, Banking and Finance

Robertson College

Diploma, Logistics and Supply Chain Managament.

Algonquin Career Academy

Diploma