Tunisia L. Powell

About Tunisia L. Powell

Information Technology professional with 10+ years in Client Support. Written, verbal communications in areas of team leadership, analytical, decision-making skills, testing, and troubleshooting. People-centric with ability to easily interact with co-workers and subordinates. Directly support business goals and strategic planning by service level agreements and communicating effectively with diverse cultural backgrounds, executive management, administrators and end-users. Specialties: Seagate Crystal Reports, SAP, Visio, Oracle, Siebel 7, Remedy, SQL, MS Outlook, RSA SecurID, Active Directory/ Exchange Mail Server, Microsoft Office Suite, MS Access, VPN, Blackberry Manager, some HTML, CSS and INC file programming.

Experience

1. Rentcafe Implementation Senior Technical Account Manager

   Yardi Systems

   Aug 2011 — Present · raleigh, NC

   Manage client’s implementations by providing a high level of guidance and coordination in the following areas: project plan, resource allocations, supported hardware and configuration, training and technical support, custom programming scope and software issues. Create and assist clients with customizing and troubleshooting custom and standard websites.

Education

• North Carolina Central University

  Bachelor's

  1992 — 1995

Skills

• Security
• Networking
• Technical Support
• Telecommunications
• Team Building
• Cisco Technologies
• Computer Hardware
• Windows
• Software Documentation
• Requirements Analysis
• Business Analysis
• Project Management
• Databases
• Recruiting
• Microsoft Sql Server
• System Administration
• Crystal Reports
• Vendor Management
• Microsoft Office
• Vpn
• Unix
• Management
• Account Management
• Testing
• Access
• Project Planning
• Sap
• Disaster Recovery
• Visio
• Active Directory
• Quality Assurance
• Troubleshooting
• Integration
• IT Service Management
• Training
• Business Process Improvement
• Sql
• Customer Service
• Data Center
• Strategic Planning