Tunisia Christian

About Tunisia Christian

With over 10 years of experience in customer success, I am passionate about helping federal customers achieve their security goals and outcomes with Duo Security\'s products and solutions. I work with a diverse portfolio of accounts, ranging from federal agencies to federal contractors, and proactively monitor their usage, satisfaction, training needs, and renewal risks.As a Federal Principal Customer Success Manager, I partner with customers to build strategic success plans, identify opportunities for growth and expansion, and facilitate cross-functional collaboration. I leverage my skills in Gainsight, business negotiation, and complex problem-solving to deliver exceptional value and service. I am proud to be part of the Duo Security (Cisco) team, where I contribute to the mission of securing the federal government and protecting its data.

Experience

1. Principal Federal Customer Success Manager

   Duo Security

   Mar 2025 — Present · Washington, DC, US

Education

• Howard University

  Master of Public Administration (M.P.A.), Public Administration

  2005 — 2007

• Howard University

  Bachelor of Arts (B.A.), Political Science and Government

  2001 — 2005

Skills

• Salesforce.com
• Social Media
• Public Speaking
• Customer Relationship Management (Crm)
• Team Building
• Management
• Deltek
• Eeoc
• Government Procurement
• Sales Process
• Microsoft Office
• Sales
• Direct Sales
• Program Management
• Federal Government Contracts
• Sales Presentations
• Strategic Planning
• Government
• Nonprofits
• Strategic Partnerships
• Business Development
• Account Management
• Government Contracting
• Microsoft Excel
• Employee Training
• Customer Service
• Strategy
• Federal Procurement
• Training
• New Business Development
• Leadership
• Federal Government Relations