Vic Tung
Solution Customer Success Manager, SAP Cloud ERP @SAP
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WORK HISTORY
Solution Customer Success Manager, SAP Cloud ERP @SAP
Vancouver, BC, CA
SAP S/4HANA Cloud, Public EditionProactively engaging with executive customer stakeholders to maximize business value as high-touch enterprise CSM. Leveraging S/4HANA Cloud Public Edition domain expertise to help customers achieve desired outcomes with SAP Cloud ERP solutions:• Managed $X million USD ACV cloud portfolio across 6 high-touch enterprise customers in North America, driving adoption, retention, and expansion for SAP Cloud ERP solutions• Mitigated $X million USD in negative financial impact in 2025 from customer high priority cases by partnering with escalation channels to drive and expedite incident resolution• Collaborated with high-touch account teams to identify whitespace for sales opportunities across S/4HANA and BTP solutions areas• Led quarterly business reviews and governance sessions with business and technical stakeholders to proactively drive product adoption, change management, and executive alignment• Conducted requirements-gathering sessions with customer stakeholders across different LoBs, capturing detailed business and functional requirements to drive adoption of S/4HANA capabilities• Monitored customer health metrics, proactively identifying risks and opportunities to drive retention and growth :• Security Awareness Ambassador for Canada 2025• SAP Academy for Customer Success 2024
EDUCATION
UBC Sauder School of Business
Bachelor of Commerce with Honours, Marketing / Operations & Logistics
National University of Singapore
UBC Go Global Study Abroad
ABOUT VIC TUNG
High-performing, multilingual customer success and sales professional with 3+ years of quota-carrying experience in cybersecurity, data analytics, and ERP.Strong sales track record with consistent overachievement of MBOs and sales targets across SMB, MM, and ENT territories in demand generation and full-cycle closing roles.
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