Tunde Akinfaloye
Customer Engagement & Insight @TD
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WORK HISTORY
Customer Engagement & Insight @TD
Winnipeg, MB, CA
Collaborated with stakeholders and sales teams towards continuous improvement of service delivery, defined service scope, objectives, and deliverables that aligned with organisational strategy.• Manage key accounts to delight customers with high-quality support and build enduring relationships.• Opening channels for new relationships and developing viable relationship management strategies to make them loyal• Engaging top-rated customers/stakeholders with the view having a deeper understanding of their needs through visits and opening discussions that brings out the customers out from the shell• Using servant and adaptive leadership to build cross functional team aimed at harmonizing all business process and operational procedures • Working with the customer to get more share of their business by identifying opportunities for increase in total revenue.• Cross-selling opportunities to customers with the aim of enlarging the scale of preference of customers.• Follow up with leads to consummation and collaborate with other team members using strategic planning principles to ensure a delightful atmosphere.• Using stakeholder engagement to build strong relationships across the business environment and collaborating with all stakeholders to enhance business processes, customer engagement, and sustainability initiatives. • Develop and implement creative outreach and engagement strategies that increase awareness, inspire action, improve business processes and support institutional sustainability goals.• Consult and advise, in collaboration with the business leadership team, participate in the development of the overall customer strategy and service delivery expectations that drive customer retention and satisfaction based upon measurement and management of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).• Supported strategic initiatives through analysis of customer behaviour, internal systems, and operational KPIs.
EDUCATION
Ladoke Akintola University of Technology
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Federal University of Technology Akure
Bachelor of Technology (B.Tech.), applied geology
ABOUT TUNDE AKINFALOYE
I am a Project Manager with an MBA, PMP, and CSM certification, bringing over 5 years of experience in business development, market research, and data-driven strategy. I specialize in bridging the gap between business objectives and execution by leading cross-functional teams, streamlining processes, and delivering projects on time and within budget.My passion lies in using business intelligence and market insights to guide decision-making, while my project management expertise ensures flawless execution. I have successfully led initiatives that increased operational efficiency, improved client satisfaction, and drove measurable revenue growth.I am seeking opportunities where I can combine my analytical skills, leadership, and business acumen to deliver high-value solutions and help organizations achieve sustainable growth.I have several years of experience in Project Management, adept at leading top-performing teams, possessing cross-functional capabilities, developing and implementing strategic growth plans for driving achievement and surpassing corporate expectationsStrong entrepreneurial drive and passion. Collaborative, motivated, and result-oriented team player. Increasing customer base and sales revenue have always been my greatest strengths.Skilled in customer relationship management, communication and negotiation. With a strong passion to excel in any project handled. I use my servant leadership, customer-centric, stakeholder engagement skills to pursue excellence.
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