Tumoyia Biggs
Principle Business Application Consultant @Aspect Software
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WORK HISTORY
Principle Business Application Consultant @Aspect Software
As a Principal Business Application Consultant, I help organizations across government, telecom, finance, insurance, and hospitality improve how they forecast, schedule, and manage workforce operations. I specialize in workforce strategy, system implementation, and long-term performance optimization.• Provide direct consulting and technical support for Aspect Workforce Management tools, focusing on improving efficiency, forecasting accuracy, and contact center performance• Lead multiple implementation projects at once, coordinating system configurations, training, and client communication to ensure smooth go-lives and sustained success• Conduct detailed health assessments to evaluate system usage, configuration, and adoption; deliver findings with clear action plans for improvement• Create and maintain instructional guides and documentation for internal teams and external clients to support version upgrades and functionality changes• Developed and streamlined a new client onboarding process, significantly reducing setup time and improving early-stage engagement• Served as Project Manager for the successful migration of over 30 clients from WebDAV to cloud-based storage, ensuring timely execution, minimal disruption, and improved data accessibility• Act as a trusted resource and liaison between internal teams and clients, offering technical clarity, responsive support, and long-term guidance to drive adoption and satisfactionCertifications:Alvaria Workforce Certified Professional
EDUCATION
Ottawa University
Bachelor’s Degree
Western Governors University
Master's degree
Western Governors University
Bachelor's Degree
ABOUT TUMOYIA BIGGS
An accomplished strategic analyst with over a decade of experience interpreting and…
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