Tulsi Kalola
Call Center Representative-ii @TD
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WORK HISTORY
Call Center Representative-ii @TD
Markham, ON, CA
Delivering exceptional customer service by handling banking inquiries with accuracy, professionalism, and empathy. Resolving customer concerns efficiently while ensuring compliance with TD policies, procedures, and regulatory standards. Building customer trust through clear communication and a solution-oriented approach. Utilizing multiple systems and tools to manage customer interactions in a fast-paced contact centre environment. Collaborating with team members and coaches to meet performance, quality, and customer satisfaction goals. Continuously learning and adapting to new processes, products, and service standards aligned with TD’s values.
EDUCATION
P.P. SAVANI VIDHYABHAVAN
Higher education, Science
Dr. Subhash University
Bachelor of Engineering - BE, Computer Engineering
ABOUT TULSI KALOLA
Hi, I’m Tulsi Kalola — a Front-End Developer based in Toronto, passionate about building responsive, accessible, and beautifully designed web apps.With over 4 years of experience in UI/UX design, modern JavaScript frameworks (React, Next.js, Angular), and cloud platforms like AWS and Vercel, I specialize in turning complex ideas into scalable solutions that users love.I’ve improved SEO rankings, enhanced website speed, and built pixel-perfect interfaces across e-commerce, healthcare, and finance industries. I enjoy mentoring, collaborating with cross-functional teams, and bringing creativity to every line of code.I believe that design and development should go hand-in-hand — and I love working at that intersection. Open to new opportunities, freelance projects, and community collabs. Let’s connect and create something impactful!
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