Tulsi Hemrajani
Senior Salesforce Consultant @Expedite Commerce
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WORK HISTORY
Senior Salesforce Consultant @Expedite Commerce
My focus is on ensuring our customers achieve success during every stage of implementation and addressing their ongoing needs to maximize their return on investment. By leveraging my consulting expertise, I collaborate closely with the Success team to thoroughly understand our customers\' business goals and guide them in utilizing our tools effectively to achieve those objectives. My approach emphasizes customer satisfaction, process improvement, and delivering measurable ROI.Contributed to solution delivery management, including conducting assessments, defining solution visions, designing processes, analyzing and optimizing business workflows, configuring systems, validating outputs, and providing post-implementation support.Played a key role in managing and delivering several development and Billing projects, with billing charging over $2M TO $5MMaintained strong customer relationships and provided support to a customer base exceeding users.Oversaw partner, customer, and internal training initiatives as the program manager.
EDUCATION
K J Somaiya Institute of Management
Master of Business Administration - MBA, Information Technology
Indian Institute of Technology, Bombay
Certificate, Business Analytics
UP Technical University
Bachelor of Technology (B.Tech.), Computer Science
SKILLS
ABOUT TULSI HEMRAJANI
11 years of diversified IT experience in Salesforce CRM.Stakeholder InteractionReportingClient CentricityManaging ComplexityMulti-cloud implementations Sales CloudCPQ Financial Service CloudHealth CloudWealth Management DomainAgile Environment Scrum practicesCertified Salesforce Consultant /AnalystProfessional Scrum Product Owner certified
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