Tulshi Naik

About Tulshi Naik

In life, there are no wins or losses—only celebrations or lessons.”This belief has guided my journey from Textile Design to Hospitality Leadership.I am a hospitality professional with over two decades of experience across global brands such as Hilton, Accor, and Marriott, working in both India and the UK. My career has been shaped by pre-openings, operational leadership, and building food & beverage experiences that connect with guests and perform commercially.In my current role, I am working as the General Manager at Hilton Garden Inn Surat City Centre. I joined the hotel as the pre-opening GM and led the property through its opening and first year, navigating the realities and challenges that come with launching a new hotel.By staying focused on operational readiness, guest experience, and the small touchpoints that truly matter, we delivered an all-green scorecard in the first year, achieved fair market share, broke even from the first month of operations, and grew GOP to 45% by December.Over the years, I’ve worked closely with owners, brand teams, architects, and project consultants to:Launch and stabilise hotelsImprove guest satisfaction and brand audit scoresDrive strong revenue, RevPAR, and GOP performanceBuild engaged, empowered teams with a strong service cultureConceptualise and deliver high-impact F&B and banqueting experiencesMy leadership style is hands-on, people-focused, and process-driven. I believe great hotels are built on strong fundamentals, clear systems, and teams who feel valued and trusted.Beyond operations, I am passionate about photography and visual storytelling, using my creative lens to capture emotions, spaces, and experiences — a perspective that naturally influences how I approach hospitality and guest journeys.I enjoy connecting with professionals who are passionate about hospitality, leadership, pre-opening projects, and creating meaningful guest experiences. I’m always open to conversations around collaboration, learning, and building something purposeful.

Experience

1. General Manager

   Hilton

   Sep 2024 — Present

   General Manager at Hilton Garden Inn Surat City Centre, overseeing the pre-opening phase to launch a bright hearted hospitality experience in the diamond and textile city Surat.

Education

• Osmania University

  Bcom, Commerce, Business Administration

  2001 — 2003

• Chichester College

  NCFE Advanced Award in Hotel Management, Hospitality Administration/Management

  2003 — 2004

• Surat Textiles Education & Research Society

  Diploma, Textile Sciences and Engineering

  1998 — 2001

• University of Birmingham

  MSc, Hospitality with Tourism Management

  2008 — 2010