Tulika Hathi
6+ years in BI Reporting & Analytics | CMA CGM | Previously @ Indeed & Media.net
- Role
- Senior Business Analyst (Deployed to Ceva Logistics as Salesforce Admin) at CMA CGM
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Tulika Hathi
I\'m a fellow Data Enthusiast with: 6 years of hands-on experience in data analysis…
Experience
Senior Business Analyst (Deployed to Ceva Logistics as Salesforce Admin)
Nov 2023 — Present
Powering Global Ops Through Salesforce Dashboards- Built and designed 250+ Salesforce dashboards for global operations and leadership to enable business decisions- Reduced SLA breaches by 11% quarter-on-quarter by designing regional SLA logic, integrating local business hours and holiday calendars- Conducted customer-to-agent allocation analysis for 16+ teams, driving workload balance for high-revenue product support- Led UAT testing and managed production deployment of dashboards, ensuring data logic accuracy for widely accessed reports- Executed post-merger access audits and decommissioned 100+ inactive/overextended user roles, improving governance and security.
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