Tulika Bhatta
Product Support Specialist @Wisetech Global
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WORK HISTORY
Product Support Specialist @Wisetech Global
Bengaluru, IN
In my role as a Product Support Specialist at WiseTech Global, I focus heavily on customer satisfaction by utilizing my technical knowledge and analytical skills. I respond promptly to customer inquiries and resolve issues quickly via various communication channels, ensuring minimal disruption to their operations. Additionally, I actively gather feedback from customers about our products and services, enabling me to identify common pain points and implement process improvements based on this data. My aim is to always provide not just solutions, but to educate customers on the functionalities of our systems to empower them and minimize future issues. By collaborating with cross-functional teams, I can provide customer insights for product enhancements, which further drives customer retention.
EDUCATION
St.Anthony's Convent Girl's Inter College.
10th
St.Anthony's Convent Girl's Inter College
12th (PCM)
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech
ABOUT TULIKA BHATTA
Product Support Specialist with 3 years 10 months of experience in Service Delivery, Customer Experience, Supply Chain Operations, and ITIL Certified, dedicated to enhancing customer satisfaction and operational efficiency in technical support environments. Proven ability to enhance operational workflows and deliver exceptional client service. Committed to continuous improvement and fostering collaborative team environments.
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