Tukesha Parks
Director, Patient Access @Emory Healthcare
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WORK HISTORY
Director, Patient Access @Emory Healthcare
Leading strategic planning for contact center operations, enhancing patient and agent experiences. • Implemented innovative technology solutions that improved operational efficiency and patient satisfaction. • Leading process improvement initiatives to reduce call volume and handling time. • Contact Center integration lead, fostering collaboration across departments to streamline patient access.
EDUCATION
Ashford University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Winston-Salem State University
Master's degree, Health/Health Care Administration/Management
The University of Georgia
Psychology
ABOUT TUKESHA PARKS
Currently serving as Director of Patient Access at Emory Healthcare, blending nearly a decade of healthcare management expertise in patient access and call center administration with a focus on improving operational efficiencies. The role leverages a Master\'s degree in Health Administration to optimize patient experiences through streamlined access initiatives. Previous leadership roles at Wake Forest Baptist Health underscore a commitment to enhancing healthcare delivery systems, including contributing to the modernization of patient registration and scheduling processes. Dedicated to fostering patient-centered care by aligning teams, technology, and strategies to meet organizational goals.
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