Tukaram Shinde
Serving Notice Period || Associate Consultant || Ex-Infosys || Ex-Amdocs
- Role
- Senior Software Engineer at Infosys
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Tukaram Shinde
Sr. Software Engineer with over 5 years of experience in the L2, L3 support and Billing at Infosys & Amdocs (Pune) Proficient in SQL, LINUX, Shell Scripting, PL/SQL, Telecom Billing (Amdocs and BSCS), Rating, Solution Delivery, Production Deployment, Product Catalog, Automation, CSR, BSS, Incidents handling with root cause analysis, Prompt Engineering. Recognized for consistently resolving issues and enhancing customer satisfaction with application stability, I am a proud team player committed to achieving project objectives swiftly and accurately. Forward-thinking Software Engineer with background working effectively in dynamic environments and Strong engineering professional with a Bachelor of Engineering (BE) in Electronic and Telecom from G.H.Raisoni College of Engineering Nagpur. Proud team player focused on achieving project objectives with speed and accuracy
Experience
Senior Software Engineer
Aug 2022 — Present · Pune, IN
BSCS Billing Expertise: Extensive hands-on experience with BSCS billing and application support, including BSCS kernel and non-kernel modules (e.g. BCH, BGH and Rating modules) and strong knowledge of BSCS R17/R18 production support. Billing and Payment Processing: Ensured accurate processing of Payment and Collection files, and managed billing pre-checks and ad-hoc patching tasks. Incident Management: Proactively monitored Sarena alerts and resolved incidents using Service Now, prioritizing issues based on business impact. Application Support: Provided comprehensive support to BSCS and child applications, including eView, IVDC, and Sema DB. Proficient in troubleshooting application issues and Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Excellent troubleshooting skills for critical billing production issues, conducting RCA as needed. Proactively assess support activities, implemented 20 automations through shell scripting where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Reporting and Control Bills: Generated customer-requested reports and ad-hoc control bills, contributing to VSD control bill processes. Database Management: Handled alerts and failures over databases, ensuring system stability. Check work of colleagues within team to meet internal and stakeholder requirements.
Education
G.H. Raisoni College of Engineering(GHRCE), Nagpur
Bachelor of Engineering - BE
2016 — 2019
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