Tuheena Ray
Senior Customer Support Specialist | SaaS | Remote - first |
- Role
- Senior Customer Support Specialist at Quantum Workplace
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Tuheena Ray
I’m a product support professional with 5+ years of experience leading support functions for high-growth SaaS companies.Since 2022, I’ve been driving end-to-end product support for a US-based remote-first startup — where I’ve built the support org from the ground up, maintained 88–100% CSAT, and led initiatives across tooling, documentation, and customer advocacy (G2, Gartner, Capterra).My work involves deep collaboration with engineering and product teams, improving internal processes, and supporting users across global time zones. I’ve also worked with tools like Intercom, Jira, Figma, Merge, HubSpot, Tremendous, Reward genius, Gleap, Onyx, SendGrid, Filezilla, Jam and Retool.Always excited to explore challenging product support problems and contribute to companies that value user experience and thoughtful customer enablement — especially in remote-first, globally distributed teams.
Experience
Senior Customer Support Specialist
Jan 2026 — Present
Education
Delhi University
Bachelor's degree, English Language and Literature/Letters
2011 — 2015
Jamia Millia Islamia
Master of Arts - MA, English Literature (British and Commonwealth)
2015 — 2017
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