Tu Nguyen
Contract Administrator Order Manager @Siemens
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WORK HISTORY
Contract Administrator Order Manager @Siemens
Oakville, ON, CA
Support Project Managers in the execution of the projects• Manages/executes orders independently• Participate in project handovers from application engineer to Order Manager• Participate in clarification meetings with engineering and customer• Compile project documentation for submission to the customer• Expediting and following up with vendors• Support in tracking and coordinating warranty• Coordinate shipment of equipment from factories outside Canada• Work with SAP and other tools for order management• Manage PO creation, customer creation, billing, etc. in SAP.• Match vendor invoicing to projects• Manage product orders. Create sales orders and place POs to the factory.• Maintain logs for the orders and follow up with the factory for shipment.• Ensure timely invoicing to the customer
EDUCATION
UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES (USSH)
Bachelor's degree, English Language and Literature/Letters
Sheridan College
QuickBooks
University Of Economics Ho Chi Minh City
Bachelor's degree, Business and Administration
UNIVERSITY OF SOCIAL SCIENCES AND HUMANITIES (USSH)
Bachelor's degree, Japanese Studies
ABOUT TU NGUYEN
I am known for being a customer-centric and sympathetic person, fast learner, multi-tasker, active listener, and a supportive team player. I possess excellent communication, organization, and time management skills. I hold a Bachelor’s degree in Business Administration which enables me to effectively drive business goals. I have over 15 years working in Customer Services, Sales Support, and Administrator for a global company with high pressure and a fast-paced working environment. I enjoy interacting with and helping others, I also have a passion for problem-solving and care about building trusting relationships.During my previous roles, I drove customer satisfaction by providing quality and efficient services on a variety of queries; resolving customers’ problems and claims in a timely & professional manner to secure all customer needs were met. In addition, I assisted the Sales team and internal cross-functional teams to calculate planned sales of all services maintenance contracts, prepare legal documents, follow up the contract performance to secure a healthy margin, and perform other administrative tasks if required.
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