Travis Houweling
Guiding thought innovation through the focus of shared user experiences
- Role
- Associate Director, Client Success at Toluna
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Travis Houweling
With 20+ years of research industry experience. I am well versed in full-service research, mystery shopping, financial compliance, and quality control with a focus on custom solutions and client communities. I am a subject matter expert on custom non-traditional solutions. My top priority is utilizing my experience to provide consultative insight, accomplish goals, and create long lasting, worthwhile, synergistic partnerships.
Experience
Associate Director, Client Success
Jan 2018 — Present · Vancouver, WA, US
Digital Integration, Enterprise Services - Custom Web Based Software Solutions and Applications:Manage a team whose main focus is to create and manage programs/applications to assist in data collection, reporting and maintenance of a predefined user base. We are involved in all aspects of the programs from consultation and conceptualization to identification of metrics to be measured, analysis of results and publication of results via various methods (scorecards, customized online reporting, electronic communications, individualized results, etc.). We work with internal database and development teams to create customized reporting solutions tailored to each individual client\'s needs, goals and company wide initiatives. Our team\'s expertise ranges from simple web based tools to intricate, logic intensive applications available on desktop, mobile and tablet devices.
Education
Cedarcrest High School
General
1995 — 1996
Interake High School
General, General
1993 — 1994
Skills
- Online Research
- Telephone Interviewing
- Customer Insight
- Microsoft Office
- Communicative Skills
- Focus Groups
- Data Analysis
- Market Research
- Data Collection
- Segmentation
- Partner Management
- Project Management
- Quantitative Research
- Cati
- Marketing Research
- Management
- Survey Design
- Functional Requirements
- Categorical Data Analysis
- Customer Satisfaction
- Analytics
- Fraud Detection
- Scalable Web Applications
- Spss
- Business Requirements
- Customer Service
- Functional Specifications
- Customer Experience
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