Tracey Castro
Senior Project/Program Manager, Change Manager & Process Design Manager | Bridging People, Process & Technology in Financial Services Transformation
- Role
- Senior Project Manager 5 (Loss Mitigation Shared Services Default Servicing) at U.S. Bank
- Location
- North Myrtle Beach, SC, US
- LinkedIn followers
- 500 followers
About Tracey Castro
Agile project, program, and change leader with over 20 years in financial services, specializing in process improvement and technology implementation. Experienced in managing cross-functional projects for greater efficiency and achieving business objectives. Strong collaborator with expertise in stakeholder engagement and team development.Core Competencies:• Project Management: Lead multiple concurrent projects to meet strategic objectives.• Stakeholder Engagement: Collaborate with executives and teams to align goals.• Coaching & Development: Mentor and onboard teams for high performance.• Quality Assurance: Develop processes to ensure quality change delivery.• Vendor Management: Manage vendors for accountability and timely results.• Relationship Building: Build strong partnerships at all levels.• Effective Communication: Foster improvement through clear, open dialogue.• Risk Management: Identify and mitigate project risks.• Process Excellence: DFSS Green Belt focused on process optimization.
Experience
Senior Project Manager 5 (Loss Mitigation Shared Services Default Servicing)
Apr 2023 — Present · US
Leads strategic initiatives across Loss Mitigation and Shared Services, focusing on process improvements, regulatory compliance, and digital enhancements.•Manages cross-functional projects from initiation through implementation, ensuring alignment with business needs and prompt delivery.•Collaborates within a matrixed environment, supporting both PMO and business lines.•Orchestrates project tracking, reporting, and team performance to drive successful outcomes.
Skills
- Resource Management
- Budgets
- Management
- Team Building
- Six Sigma
- Executive Management
- Operations Management
- Strategic Planning
- Visio
- Business Analysis
- Analysis
- Strategy
- Integration
- Project Portfolio Management
- Pmo
- Leadership
- Accounting
- Vendor Management
- Outsourcing
- Banking
- Risk Management
- Requirements Analysis
- Project Management
- Cross-Functional Team Leadership
- Credit
- Business Process Improvement
- Financial Analysis
- Human Resources
- Software Documentation
- Sdlc
- Requirements Gathering
- Project Coordination
- Financial Risk
- Business Transformation
- Business Requirements
- Customer Service
- Process Improvement
- Mortgage Lending
- Business Process
- Team Leadership
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