Todd Thomas

About Todd Thomas

Joining the largest employer in Lee County as an IT training professional.Formerly, was an accomplished, motivated Training and Development professional that delivered superior results and return on investment within both instructional design and sales/service delivery sectors. Supported the training development at Sony Electronics. Successfully led corporate training function for international trainers. Excellent training design and delivery experience for customer relations, CRM, and for such high-tech products as personal computers, home audio/video products, tablets and mobile devices. Skills: Course and Curricula Design, Development and Delivery (Online and on site), Team Building, Technical Leadership, Strategic Planning, Project Planning, Budgeting, Solid Soft Skills, Gap Analysis, Documentation, Tracking, Reporting/Delivery, e-Learning Education and Training programs, Online Collaboration, Automated Recordkeeping, and Technical Writing, Customer Relationship Management (CRM).Designed/Delivered Courses in: Consumer Product Technical Support, Consumer Product Repair, Computer Networking, Sony Consumer Product Training, Proprietary CRM Tools and Internal Processes, Microsoft Windows, Microsoft Word, Excel, Outlook and PowerPoint, Sales, Sales Support, Customer Service, Change Management and Project Management. Instructional Design Project Management Training Development Training Presentation Multi-Platform Training Delivery Call Center Development Team Orientation Process Development Social Media Development Curriculum Development Learning Management Systems

Experience

1. Advanced Information Systems Educator

   Lee Health

   Dec 2024 — Present · Fort Myers, FL, US

Education

• Hodges University

  Bachelor of Science (BS), Information Systems Management, Generalist

• The University of Arizona Global Campus

  Bachelor's degree, Cyber & Data Security

  2020 — 2022

• Broward College

  Associate of Arts (AA), Engineering Studies

Skills

• Program Management
• Vendor Management
• Technical Training
• Staff Development
• Quality Assurance
• Community Outreach
• Technical Support
• Instructor-Led Training
• Leadership
• Customer Satisfaction
• Training
• Sharepoint
• Electronics
• Team Leadership
• Brand Ambassadorship
• Decision Making
• Project Management
• Management
• Customer Relationship Management (Crm)
• Information Technology
• Cross-Functional Collaborations
• Consumer Electronics
• Software Documentation
• Crm
• Employee Training
• Cross-Functional Team Leadership
• Captivate
• Call Center
• Visio
• Product Management
• Process Improvement
• Microsoft Office
• Sales
• Security
• Technical Product Training
• Problem Solving
• Customer Service
• Integration
• Windows
• Customer Experience