Trenton Terrell
Contact Center Strategy and Quality Manager ▶ Experience in sales operations, WFM and financial industries. ▶ Proficient in operational strategy, data analysis, headcount planning, & team development.
- Role
- Manager, Contact Center Strategy & Quality at Optimum
- Location
- Tyler, TX, US
- LinkedIn followers
- 500 followers
About Trenton Terrell
Greetings! I\'m Trenton Terrell, a dedicated and results-driven professional with a strong background in business administration, finance, and healthcare management. I hold a Master of Business Administration from the University of Texas at Tyler, with graduation completed in May 2024.I currently serve as the Manager of Sales Operations and Strategy at Optimum, where I lead cross-functional initiatives focused on optimizing sales performance, streamlining operations, and aligning strategy with business goals. I partner closely with leadership to provide data-driven insights, improve reporting frameworks, and support strategic planning across sales channels.Previously, I was the Manager of Workforce Planning & Analytics at Optimum, specializing in volume and handle time forecasting, workforce metric analysis, and operational performance reporting. I acted as a subject matter expert and collaborated with key stakeholders to deliver actionable insights that shaped organizational strategy.Prior to that, I served as a Territory Manager at Ditch Witch of East Texas from 2016 to 2022. In this role, I devised effective sales and marketing strategies, analyzed data to optimize sales methods, and built long-term relationships with customers and vendors. I consistently addressed client needs and generated growth opportunities through consultative selling.My technical toolkit includes strong business acumen, advanced analytical skills, and interpersonal communication. I’m proficient in tools like the MS Office Suite, Power BI, Tableau, and SQL—bringing a high level of precision and clarity to any analytical or strategic project.I’m passionate about using data and strategy to drive success and thrive in dynamic, goal-oriented environments. Let’s connect on LinkedIn to explore collaboration or professional opportunities.
Experience
Manager, Contact Center Strategy & Quality
Oct 2025 — Present · Plano, TX, US
Education
The University of Texas at Tyler Graduate School
Master of Business Administration - MBA, Business Administration and Management, General
2020 — 2024
University of Texas at Tyler
Bachelor of Business Administration - BBA, Finance, General
2014 — 2018
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