Sean Kelly
SVP Client Services - Hi-Tech & Professional Services @ WNS, Part of Capgemini
- Role
- Senior Vice President Client Services - Hi-tech & Professional Services at WNS
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Sean Kelly
At WNS as Senior Vice President of Client Services for Hi-Tech & Professional Services, I focus on advancing client engagement strategies and driving expansion. With expertise in client relationship building, revenue growth, value creation, software implementation, B2B software, and expansion strategy, I collaborate with teams to deliver impactful solutions that align with organizational objectives. With over 22 years of experience in operational strategy, sales, and account management, I am committed to fostering exceptional relationships and delivering value-driven results. My goal is to enable sustainable growth for organizations while supporting strategic outcomes and empowering teams to achieve operational excellence.
Experience
Senior Vice President Client Services - Hi-tech & Professional Services
Oct 2023 — Present · Kansas City, MO, US
Primary C-level strategic partner • Focused on driving growth, operational strategy, and transformation via BPO offerings• Directly represent WNS in all aspects, including commercial discussions• Average 20% total revenue growth Y-o-Y• Direct operational governance for Fortune 500 client base across SaaS and outsourcing models, aligning KPIs and delivery metrics to strategic client outcomes.
Education
University of Iowa
BA, Communications
1998 — 2002
The University of Iowa Tippie College of Business
BS, Economics
2002 — 2004
University of Iowa
Spanish Minor
1998 — 2002
Carnegie Mellon University - Tepper School of Business
AI and Gen AI for Business Leaders
The University of Iowa Tippie College of Business
International Business Certificate, Economics
2002 — 2004
The University of Iowa Tippie College of Business
Entrepreneurship Certificate
2002 — 2004
Skills
- Benefits Administration
- Crm
- Project Management
- Open Enrollment
- Adp Payroll
- Relationship Management
- Cobra
- Leadership
- Management
- Retirement Planning
- Vendor Management
- Leave Administration
- Retirement Plan Consulting
- Team Building
- Cross-Functional Team Leadership
- Retail
- Retail Sales
- Restaurants
- Data Analysis
- Customer Experience
- Customer Engagement
- Affordable Care Act
- Doma
- Fsa
- Commuter Benefits
- Dependent Audits
- Federal Payroll Certification
- Retirement Plans
- Contract Review
- Operations Managment
- Process Improvement
- Strategic Planning
- Contractual Agreements
- Customer Service
- Strategy
- Account Management
- Customer Relationship Management (Crm)
- Employee Benefits
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