Tsering Gurung

About Tsering Gurung

Core Competencies • End-User Technical Support (Onsite & Remote) • PC and MAC…

Experience

1. IT Support Specialist (L2)

   BlackRock

   Aug 2025 — Present · Manhattan, NY, US

   End-to-End IT Lifecycle Management: Manage the entire lifecycle of laptops, desktops, and VDI—from deployment to decommissioning—ensuring alignment with company policies.• Secure Device Decommissioning: Guarantee that the decommissioning of Windows 10 devices is executed in compliance with internal security and regulatory protocols.• Asset Inventory and Compliance: Manage IT asset inventory, ensuring accurate tracking and compliance via ServiceNow, with consistent reporting and documentation.• Provisioning and Deployment: Lead device imaging and configuration with the Tech Toolbar to speed up deployment and reduce downtime.• Executive IT Support: Provide white-glove support for C-suite executives, business managers, and traders, ensuring optimal device performance and personalized IT experience.• Virtual Desktop Support: Diagnose and resolve technical issues within virtual desktop environments, ensuring smooth and uninterrupted service.• Remote Desktop Configuration: Create remote desktop connections for seamless access, ensuring smooth testing and application support with minimal disruption.• Incident and Service Request Management: Manage user issues via ServiceNow, ensuring prompt resolution of incidents and service requests for improved satisfaction.• Process Improvement & Automation: Streamline IT operations and boost efficiency by implementing solutions and automating workflows using ServiceNow.• Change Management Integration: Collaborate with project managers and stakeholders to integrate best practices, ensuring smooth transitions during system rollouts and upgrades.• Windows 11 Migration: Monitor and optimize the migration process to Windows 11, utilizing Microsoft Management Studio to ensure efficiency and mitigate any issues during the transition.• Policy & Security Compliance: Ensure adherence to corporate IT policies, security standards, and industry regulations to protect company assets and data integrity.