Tsega Teshome

About Tsega Teshome

Hello! I am Tsega, a passionate tech enthusiast born and raised in the city of Addis Ababa, Ethiopia. Growing up, the world of computers and programming always intrigued me, even though formal computer science courses weren\'t readily available in my school. It was the unforeseen pause brought by the pandemic that transformed my curiosity into a full-blown passion. During the lockdown, I seized the opportunity to teach myself the world of programming, dedicating my days and nights to learning the craft. As I delved deeper, I found immense joy in coding, and it became clear that computer science was not just a subject but a lifestyle I wanted to pursue. It is during this period that I discovered my love for building software that merges my passion for programming and machine learning with my enthusiasm for football. One of my first and favorite projects was a football Premier League Game Outcome predictor, a delightful blend of my love for the sport and my newfound programming skills. Creating this project not only fueled my passion further but also revealed the power of technology to transform hobbies into innovative solutions. In the ever-changing world of technology, I\'ve realized a fundamental truth: success isn\'t about learning something once and calling it quits, nor is it confined to mastering a singular area. The true differentiator lies in the commitment to continuous learning and cultivating a broad understanding of the fundamental principles of different computer science applications. Being adaptable and having a comprehensive grasp of these core concepts are essential for staying at the forefront of the technological landscape. It\'s this realization that drove me to expand my horizons, venturing into the creation of websites and mobile apps. I am always eager to collaborate on innovative projects, explore new opportunities, and connect with like-minded professionals. Whether it\'s software development, community engagement, or anything in between, I am open to discussions and collaborations. Let\'s connect and explore the endless possibilities together! Feel free to reach out via email at t•••••••@gmail.com or connect with me on LinkedIn

Experience

1. Software Engineer Intern

   DoorDash

   May 2025 — Present · San Francisco, CA, US

   Designing a dual-workflow system integrating 3 microservices with real-time signal processing to automatically trigger AI calls to Dashers when elite customers (top 0.5%) experience multiple order unassignments.• Architecting DoorDash\'s first AI-powered customer service automation using PolyAI to replace human agents, reducing call costs by 42% and saving $306K annually across 19K weekly calls.• Building an end-to-end PolyAI integration with automated case management and payment processing to handle 990K+ annual interactions without human intervention, piloting broader AI automation expansion.

Education

• University of South Florida

  Bachelor's degree, Computer Science

  2022 — 2026