Timo Schmitz
Sr Technical Success Manager @Zscaler
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WORK HISTORY
Sr Technical Success Manager @Zscaler
Building and nurturing relationships with key customer stakeholders & operational service owners in order to define and prioritize the strategic alignment between customer’s objectives and Zscaler’s goals- Offering technical guidance, product insights, and best practices for integration, expansion, and operationalization of Zscaler solutions for customers through the development of customized technical strategies/plans- Providing technical expertise & organizational skills to manage escalations and coordinate resolutions with internal and external teams- Working proactively with internal and external teams to identify adoption insights, develop adoption/risk plans, and partner with Zscaler teams to manage and mitigate risks to customers- Participating in the creation, updating, and sharing of intellectual capital (training, knowledge base articles, best practice guides, playbooks, runbooks, etc.) to help make the Customer Success team better, stronger and faster
EDUCATION
FH Aachen University of Applied Sciences
Bachelor of Science - BSc, Applied Computer Science
FH Aachen University of Applied Sciences
Master of Engineering - MEng, Information Systems Engineering
ABOUT TIMO SCHMITZ
Sr. Technical Success Manager @ Zscaler | Zero Trust
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