Tschanna Taylor

Experience

1. Sr Lockbox Specialist

   Pearson

   Dec 2011 — Present

   As a Senior Lockbox Specialist, I work as the primary contact between the North Carolina Department of Insurance and Pearson Vue, to support all collections of the business unit. Applies strong analytical skills to reconcile outstanding accounts and maintain open communication with managers to ensure financial security in the insurance industry. Thrives in detail-oriented accounting environment while integrating the highest level of customer service with individual and corporate customers.* Assist with the development of policies and procedures related to Accounts Receivable function.* Overhauled historical tracking methods used by employees to capture productivity in a 6 mth span eliminating errors by 91%.* Manage the company\'s onsite cash bank through a daily reconciliation of cash drops and postings, as well as by a monthly audit to ten department managers.

Education

• NC Theological Seminary

  Associate of Biblical Studies, Bible/Biblical Studies

• Liberty University

  Masters of Arts, Pastoral Counseling and Specialized Ministries

  2014 — 2016

• Keller Graduate School of Management of DeVry University

  MBA, Human Resource Management

  2010 — 2012

• Villanova University

  Associates Degree, Human Resources Management

  2004 — 2006

• Herzing University

  Associate's degree, Health/Health Care Administration/Management

• Women Christian CEO Life Coach School

  Certified Life Coach, Life Coaching

• Duke University

  SHRM Certification, HR Management

  2012 — 2012

• Christian Leadership University/ISOM

  Associate's degree, Christian Entrepreneurship

• DeVry University

  Bachelor of Science, Business Administration - Human Resource Management

  2006 — 2010

• HIScoach Training Academy

  Christian Life Coach

  2014