Trushar J Panchal

About Trushar J Panchal

Strategic and results-driven Senior Account Manager with 20 years of experience across IT…

Experience

1. Senior Account Manager

   Experis

   Aug 2022 — Present · Bengaluru, IN

   Responsibilities- Serve as the primary point of contact for Hire-train-deployment, fix-term, Graduate hires, addressing all client concerns and needs- Foster and cultivate strong client relationships to establish long-term business partnerships.Maintain accurate client records, ensuring timely updates and contract renewals- Collaborate with internal teams and business partners to develop strategic marketing plans and achieve annual Key Performance Indicators (KPIs)- Develop an in-depth understanding of products and services to effectively upsell and cross-sell to clients- Handle customer inquiries and requests, providing timely and satisfactory solutions- Monitor accounts to ensure services align with budget and client requirements- Regularly communicate with team members to assess progress and identify opportunities for business enhancement- Generate progress reports for clients and senior leadership- Identify upsell, cross-sell, and renewal opportunities, liaising with the sales team- Manage multiple tasks simultaneously, demonstrating effective multitasking skills- Proven track record of meeting or exceeding quotas and receiving positive customer feedback- Proficiency in customer success and customer relationship management software for analytics, operations, and collaboration.