Trupti Pandya
Service Delivery Manager Hpc Azure, Microsoft Corporation @Microsoft
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WORK HISTORY
Service Delivery Manager Hpc Azure, Microsoft Corporation @Microsoft
GB
For allocated engagements, activities include but are not limited to:• Coordination with delivery organizations to maintain high performance levels for service related processes and continuous improvement. • Ownership of the most critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders • Ownership of and resolution of escalations, providing clear summaries and recommendations • Participation in regular service review meetings, assisting in representing Azure Customer Experience Teams at customer meetings and providing accurate and regular reports on the performance of service delivery • Defining the best operating model along with OKRs, KPIs and RACIs to ensure the best customer experience utilizing different teams within Microsoft. • Build strong relationships with the broader Microsoft teams and stakeholders • Drive a culture of customer obsession, delivery excellence, value creation, quality, collaboration, and teamwork in One Microsoft spirit.
ABOUT TRUPTI PANDYA
I hold the following professional accreditations:Apr 1997: ISEB ITIL SERVICE MGT FOUNDATION ACCREDITATIONJan ISEB ITIL V2 MANAGERS\' ACCREDITATION IN SERVICE MANAGEMENTMay ISEB BUSINESS MANAGEMENT ACCREDITATIONAug 2010: ISEB ITIL V3 EXPERT (MANAGERS) ACCREDITATION IN SERVICE MANAGEMENTI am an IT professional with in excess of 33 years of experience working in large, international bule chip financial and IT Services organisations, providing expertise, at consultantcy, management, and operational levels within the following specialist areas:ITIL Service Managment disciplines:* Service Desk * Incident Management * Problem Managment * Change Management * Release Management * Configuration Management * Service Level Management * Availability Management * Capacity Management * Service Continuity Management * Finanace Management * ITIL V3 SERVICE STRATEGY PROCESSES * ITIL V3 SERVICE DESIGN PROCESSES * ITIL V3 SERVICE TRANSITION PROCESSES * ITIL V3 SERVICE OPERATION PROCESSESMy goal is to continue specialising and working within the ITIL Service Managment discipline, which is now a widely recognised IT best practive that is being used across all sectors of industries and by all major government orgnaisationals and IT service providers and vendors.Specialties: ITIL SERVICE MANAGEMENT, PROCESS DEVELOPMENT, DEFINITION AND GOVERNANCE, PROCESS RE-ENGINEERING AND TRAINING
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