Truong Vu
Customer Success Manager @WorkFlex
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WORK HISTORY
Customer Success Manager @WorkFlex
Strategic Partnership: Partnering with senior executive stakeholders to help them achieve their business goals through state-of-the-art compliance management, ensuring maximum value realisation from the WorkFlex platform for a portfolio of 70+ customers.Relationship Management: Leading the implementation of WorkFlex and managing the long-term relationship with our strategic Enterprise clients.Product Advocacy: Excelling at translating customer requirements and feedback into actionable product improvements for the Product team, directly influencing the roadmap based and shaping the product.
EDUCATION
Technical University of Munich
Master of Science - MS, Management and Technology
National Taiwan University
International Exchange, Finance & Chinese Language
Ruhr University Bochum
Bachelor of Science - BS, Management and Economics
Jinan University
International Summer School, Chinese Language
SKILLS
ABOUT TRUONG VU
As a first-generation university graduate with a Vietnamese background, I have always valued the importance of life-long learning. Today, I sit at the intersection of management and technology, helping global firms bridge the gap between complex software and strategic business value.My professional journey has taken me across Germany and Vietnam, giving me invaluable insights into navigating cross-cultural environments. Currently, at WorkFlex, I manage a €2M+ portfolio of 70+ international customers, where I specialise in- Strategic Advisory: Partnering with senior stakeholders to ensure maximum value realisation and compliance within the Global Mobility space, for business trips, assignments and work-from-anywhere- Technical Foundation: Leveraging my background as a Cloud Solution Architect at Microsoft to translate technical requirements into actionable product improvements.I thrive in dynamic and international environments where I can contribute to impactful projects. For me, Customer Success is about acting as a trusted advisor and a catalyst for technical innovation and strategic growth.Let\'s connect if you want to talk about the future of global mobility and/or Customer Success!
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