Truong Giang Nguyen
Information Technology Business Analyst @GE Vernova
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Business Analyst @GE Vernova
Paris, FR
Acquired deep knowledge of a 72-module legacy system through intensive knowledge transfer and hands-on ticket resolution, enabling smooth transition planning- Conducted as-is analysis and identified critical modules to optimize maintenance efforts- Achieved 100% SLA compliance for critical support tickets and reduced backlog resolution time by 15% through effective prioritization and impact analysis- Refined requirements with business stakeholders and Product Owners, ensuring clarity and alignment for ongoing support and enhancements- Organized requirement workshops, executed gap analysis, and delivered proposal for new migration project, securing on-time customer sign-off- Supported successful implementation of 20+ new user stories under Scrum, improving supply chain process efficiency and accelerating delivery timelines.
EDUCATION
Foreign Trade University
Bachelor's degree, International Business & Economics (Program in English)
Université de Reims Champagne-Ardenne
Master's degree, Gestion logistique, des matériaux et de la chaîne d'approvisionnement
ABOUT TRUONG GIANG NGUYEN
CCBA® & IIBA®-AAC-certified IT business analyst, with solid experiences in analyzing business requirements and processes, gathering business needs and facilitating collaboration between business stakeholders and technical teams, while adopting industry best practices to drive successful project outcomes. Naturally hard-working, responsible, and proactive, with excellent interpersonal and active listening skills, I am committed to the effective achievement of established objectives as well as the delivery of customized products that meet the clients\' needs and fulfil end-users\' journey.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.