Truong Cao
ServiceNow Certified Master Architect - CMA- Seasoned Engagement Manager - Employee Experience/AI Enthusiast
- Role
- Senior Manager at EY
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Truong Cao
Truong is a Technology Consulting Manager - ServiceNow and a ServiceNow Certified Master Architect at EY with more than fifteen years of overall IT experience with concentration on ITSM, Case Management, Service Integration and Management solutions, ServiceNow, Service Request & Service Catalog, Portal, CMDB, Analytics, ITBM/SPM, PPM, Agile Development, CSM, HRSD, HR Enterprise Onboarding Transition and Asset Management. Prior to EY, Truong was a Senior Manager with the SIAM/Service Management/ServiceNow Practice at Capgemini and participated/led in more than 35+ projects/pursuits. Specialties: ServiceNow Solution Consultant, ServiceNow Implementation, Case Management, ITSM Specialist, Service Catalog, Service Request Management, ARS Development, BMC Remedy ARS 8.x, 7.x ITSM 8.1 Suite, SRM 7.x, SRM 8.1, SLM 8.1, BSM Dashboards, CMDB 8.1, Business Objects, Analytics, Internet Security, Malware Analysis, Web Development, Project Management, Agile Development, SPM, HRSD, CSM, SIR, SEO and Web HostingFor the past 10 years, Truong has expanded & mastered his skills and domain of expertise to ServiceNow and Engagement Management. Truong has completed several ServiceNow trainings and certifications, including ServiceNow System Administration/Advanced Admin/ITSM/Cloud/CSM trainings, acquired his ServiceNow Certified System Admin, Certified Implementation Specialist - ITSM, Certified ServiceNow ITSM Professional, HRSD/CSM/PPM/CAD/SIR and has worked and led several major implementations of ServiceNow leading the Service Catalog/SRM/ITSM/ITBM/SPM/PPM/Portal/HRSD/PSDS/Onboarding Lifecycle Events and Customer Service Case Management.Truong is highly passionate, energetic and extremely creative leader and is an expert when it comes to build a trusted team to bring project delivery from concept to the finish line.
Experience
Senior Manager
Jan 2026 — Present · Houston, TX, US
Education
UCLA
BS, Computer Science and Computer Engineering
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.