Trung Hoang

Salesforce Administrator @AlffCo

Omaha, NE, US

Experienced in Field Service Cloud, Knowledge, Case management and automations.Manage an organization of 150 Salesforce users and handle all ad-hoc requests.Design and manage custom Flows to fit business needs.Map Business Process & System process using Lucid Charts.Ensure system and business documentations are update to date.Work directly with the company\'s stakeholders to manage data, using custom reports, dashboards.Steward to the data and data dynamic sharing visibility for end-users and stakeholders.Maintain data hygiene by instilling Best Practices and using validation rules as safeguards.Administer DocuSign system & permissions, API Access to other external applications.Collaborate with other team members to deliver solutions from start to end.Assist DevOps in release deployment process and sandbox managementFluent in Salesforce Object Query Language (SOQL)- Mass data manipulations