Alexander Trujillo
Senior End User Specialist @Credit Union of Colorado
Signup · Get unlimited contacts
WORK HISTORY
Senior End User Specialist @Credit Union of Colorado
Denver, CO, US
Serve as a senior escalation point within the End User Services team, resolving complex issues and ensuring reliable IT performance across HQ and branch locations. Oversee device lifecycle management, including deployment, configuration, and maintenance of end-user hardware and peripherals. Administer user access and configurations across Active Directory, Microsoft 365, Okta, and Cisco Webex environments Continue to support branch technology projects and collaborate with IT Service Delivery on process improvements and documentation Maintain and standardize end-user and member branch experiences across AV systems and physical network infrastructure, coordinating with vendors as needed
EDUCATION
Metropolitan State University of Denver
Bachelor of Science - BS, Computer Information Systems
ABOUT ALEXANDER TRUJILLO
Meticulous and detail-oriented Technology Professional with broad experience in IT delivery, project coordination, project management, project analyst, and IT administration / support; holding 10-years of progressive leadership and support through managing projects from start to finish, developing technology roadmaps, support services set-up, technology, and troubleshooting Work directly with the IT Distributed Systems Service Delivery team to implement, maintain, support, and continuously improve services delivered through IT Manage IT infrastructures and systems management, problem resolution, technology troubleshooting, develop technology roadmaps and support services set-up in high pressure deadline driven environments Lead 3rd parties/vendors to ensure strong relationships that provide partnerships and continuous growth Technical proficiency includes Microsoft Office (Mostly Excel), MySQL, Python/Java, Kali Linux, Jira, Confluence, Okta, ServiceDesk+, MS Intune, MS Active Directory, O365, and Google WorkspaceCore Competencies IT Management Managing/Coaching/Mentoring Continuous Improvements Senior-Level Reporting Customer Satisfaction Conflict Resolution Project Management Methodologies Testing/Research/Analysis Communications Excellence Resolve IT Service Issues Lead Delivery Processes Technology Troubleshooting System Performance Manage Escalations Build Teams
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.