Trudy Stephens
Vendor & Stakeholder Management | Content & Enablement Specialist | Research & Resource Creator | Remote Collaboration Expert
- Role
- Service Supply Coordinator at Onefinestay
- Location
- Hampton, VA, US
- LinkedIn followers
- 500 followers
About Trudy Stephens
Hi there! I\'m Trudy Stephens I\'m an enthusiastic and energetic professional…
Experience
Service Supply Coordinator
Sep 2022 — Present · US
In my role, I drove operational excellence and supported team growth and efficiency, delivering exceptional service and driving change globally. I collaborated cross-functionally to streamlined processes, enhanced team performance, and ensure the highest standards of guest experience.Content Creation & Optimization: Led the development of guest-facing and internal materials, ensuring alignment with brand standards and market trends. Tailored content for both sales teams and guests to enhance the service experience. Developed and maintained knowledge bases and internal hubs improving internal enablement, reducing ramp-up time, and enhancing customer-facing service consistency.Supplier Relations & Agreements: Managed supplier onboarding and agreements, ensuring contracts were up-to-date and met quality standards. Team Leadership & Onboarding: Facilitated onboarding and training, ensuring teams were equipped with necessary knowledge to deliver exceptional experiences.Salesforce & Data Management: Updated Salesforce to maintain accurate data and ensure seamless account management. Tracked key metrics to identify areas for performance improvement.Client & Property Management Support: Prioritized inquiries and proactively resolved issues to ensure seamless experiences.Research & Destination Expertise: Conducted research to expand destination knowledge, improve service offerings, and close service supply gaps keeping the team ahead of industry trends.Collaboration & Workflow Optimization: Facilitated team meetings to identify challenges and implement solutions. Collaborated with cross-functional teams to improve service delivery.Subject Matter Expertise: Engaged in webinars, sharing expertise on concierge services and destination experiences with partners.Sales: Closed and negotiated deals, managed payment collection, and executed upsell strategies to increase revenue growth.
Education
Liberty University
Master of Education - MEd
Christopher Newport University
Bachelor of Arts - BA
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