Todd Stinson
End User Support Manager @Bahwan CyberTek
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WORK HISTORY
End User Support Manager @Bahwan CyberTek
Los Angeles, CA, US
Started as the lead for the Los Angeles-based staff of End-User Support Sr. Engineers and Project Technicians.• Took ownership of the continued development of the SolarWinds Service Desk ITSM platform.• Took co-ownership of the call center platform for the IT Help Desk, including scripting, call workflow, and text-to-speech created WAV files.• Conduct various Microsoft SCCM functions related to application deployment to end-users.• Provided with Global Administrator access to the HACLA Microsoft 365 G5 tenant, and actively administered Teams, SharePoint Online, and Exchange Online.• Administer the remote access support tool (Dameware) used by HACLA to provide remote support to offsite end-users.• Developed an online appointment system using Microsoft Bookings, and utilized by the HACLA end-user base to maintain a balanced workload for the End-User Support Engineers.
SKILLS
ABOUT TODD STINSON
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