Troy K Walker
- Role
- Regional Director Project Management at Charter Communications
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Troy K Walker
Customer & Employee focused leader with over 15 years broad-based BPO and in-house sales…
Experience
Regional Director Project Management
May 2019 — Present
Skills
- Management
- Contact Centers
- Team Management
- Call Centers
- Leadership
- Crm
- Account Management
- Relationship Management
- Training
- Operations Management
- P&L Management
- Vendor Management
- Customer Experience
- P&L Responsibility
- Coaching
- Call Center
- Outsourcing
- Strategy
- Program Management
- Process Improvement
- Project Planning
- Telecommunications
- Team Leadership
- Strategic Planning
- Change Management
- Business Process Improvement
- Team Building
- Bpo
- Cross-Functional Team Leadership
- Service Delivery
- Performance Management
- Customer Retention
- Customer Service
- Workforce Management
- Executive Management
- Customer Satisfaction
- Business Development
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