Troy L.

About Troy L.

I’m Troy Laja. I manage accounts like Gordon Ramsay runs kitchens: intense, focused, and with just enough charm to keep the whole operation from bursting into flames. I\'ve spent over a decade navigating the “8 to 5” grind, turning chaos into strategy, and spreadsheets into client love letters.What do I actually do? I unite remote teams across time zones faster than you can say “calendar invite.” I’ve led delivery centers, wrangled global task forces, and redefined processes so confusing they made IKEA manuals look clear. One time, I restructured SOPs for a multi-million-dollar program spanning three regions. It worked. We lived. I still sleep with one eye open… in case another process shows up unannounced.I don’t hide behind job titles. I don’t believe in “that’s not my job.” If someone drops the ball, I’ll catch it, run with it, and then build a new playbook so it doesn’t happen again. Clients trust me. Teams rely on me. My coffee addiction fuels both. Oops, I lied - I don\'t drink coffee. I’m not here to play it safe. I’m here to make things work - and make them better. Strategy, service delivery, business development, or just making sure no one rage-quits during a project! I’m all in! And yes, I live in Vegas. But don’t let that fool you! I only gamble with risk when the odds are in my team’s favor.Let’s build something. Or fix something broken. Either way - I’ve got the tools.

Experience

1. Senior Strategic Accounts Manager

   Vertisystem (A MOURI Tech Company)

   Mar 2019 — Present · Fremont, CA, US

   MSP Partnerships (Contingent Workforce)Vendor Management SystemsAccount Management (multi-clients)Service Delivery/Recruitment OperationsBusiness DevelopmentProject ManagementHR Enablement - Worker SuccessProcess ImprovementATS ImplementationOrganizational Transformation

Education

• De La Salle University - Lipa

  Bachelors, Psychology

  2005 — 2009