Troy Stone

About Troy Stone

Results-driven technologist and analyst with strong leadership skills, vision and experience in full life cycle planning, designing, implementing and supporting business solutions internationally. Demonstrable track record leveraging business acumen, broad technical knowledge, and industry experience to meet corporate and client business requirements, develop strategy and build technology plans to meet company objectives. Balanced approach as proven leader and effective manager ensuring optimal synergies with business and clients as well as technology team and business respectively. 20+ yrs of success stories from consulting to fast growth telecom, banking, and public sector, enabling business via enterprise software, mobile solutions, and contact center technologies in cloud, on-premises and hybrid environments Business plan and technology plan development. Set clear, attainable goals with team, strive for execution, operational efficiency, deliver projects on time, and celebrate the wins Establish and maintain strong business relationships, open communication, first-rate customer service, and spirit of true partnership Excel in organizational and personnel development: attract, hire, develop, and retain high performing, continuous learners, fostering a culture of mutual benefit, mentoring as individuals and developing high performance teams High profile project management, vendor management, and contract negotiation Initiate bottom line, high impact projects supporting corporate strategy, targeting growth and ongoing competitive advantage Balance insourcing, outsourcing and co-sourcing for the optimal blend of skill set, risk management, and fiscal prudence Fiscally conservative in development/management of budgets, enforcing cost control (OpEx/CapEx), and ROI driven solutions

Experience

1. Digital Transformation Automation Appdev Systems Integration Analytics

   MEI Industrial Solutions

   May 2023 — Present

   Identify and quantify Key Performance Indicators, provide present state visibility, trends, and opportunities to improve operational efficiency, safety, security, and profitability- Build and support systems integration and automation (CRM-SharePoint), automated status reporting, manage nationwide implementation, dashboard / data visualization- ETL automation, trend and outlier analysis, and dashboards- Multi-platform solutions leveraging premium tier HTTP connectors automating data exchange via REST API calls / webhooks in Microsoft Power Automate- Regional office collaboration, implementation planning, develop and conduct onboarding and training sessions- Documentation and validation of business requirements, project plan development and management, development and execution of processes to meet business requirements- Leverage automation to increase standardization, auditability and operational efficiency

Education

• Penn State University

  BS, Mathematical Science Cum Laude Graduate

Skills

• Public Speaking
• Business Analysis
• Strategy
• Policy
• Disaster Recovery
• Risk Management
• Call Center
• Management Consulting
• Outsourcing
• Marketing
• Management
• Team Building
• Virtualization
• Project Planning
• Leadership Development
• Data Center
• Healthcare
• Call Centers
• Business Development
• Change Management
• Team Leadership
• Cross-Functional Team Leadership
• Fundraising
• Vendor Management
• Operations Management
• Integration
• Customer Service
• Program Management
• Process Improvement
• Non-Profits
• Business Intelligence
• System Administration
• Social Media
• Contract Negotiation
• Start-Ups
• Leadership
• Security
• Enterprise Architecture
• Strategic Planning
• Budgets