Troy Stodart

Information Technology Operations Manager @Onehq

Auckland, NZ

As Operations Manager at OneHQ, I lead the performance of our Engineering and Service Delivery teams, focusing on improving efficiency, scalability, and client satisfaction. I work closely with the board and executive leadership to shape strategic direction and ensure operational execution aligns with business goals.My passion lies in systemising success – eliminating waste, streamlining workflows, and building high-performing teams that deliver excellent outcomes across support, projects, and onboarding.Key Responsibilities:• Workforce planning and team performance management• Project and service delivery oversight• Leading process improvement and automation initiatives• Managing escalations, onboarding, and client transitions• Collaborating with the board on strategic planning and operational reporting• Driving a culture of accountability and service excellence