Troy Spry

About Troy Spry

Pharmaceutical Consultant and Project Director, Product and Brand Manager and award-winning sales leader and sales professional. Multiple presidents\' club awards as a sales rep and as a years of sales experience with 6 in leadership, managing, coaching, hiring, and building culture with diverse teams of sales professionals•Scrappy and resourceful sales professional who builds trust and maximizes customer success through high-quality consultative sales ability. Ability to handle complex selling situations in a multi-stakeholder selling environment. Experience executing a process-oriented healthcare service and technology platform sale, including SaaS.•Experience in the following medical specialty areas: Interventional Cardiology, Cardiology, Urology, Obstetrics and Gynecology, Pulmonology, Allergy, Pediatrics, Neurology, Psychiatry, Women’s Health, Sleep Specialists, Rheumatologists, Pain Management, Otolaryngology, Podiatry, and Dermatology When I\'m not working, I am still driven by purpose and serving as a certified life and relationship coach, speaker, and author of the book “Teach Me How To Love: Why What You Don\'t Know Will Hurt You!” I enjoy being a husband, father, and twin and I am a loyal Duke Basketball fan!Connect with me today and allow me to add value to you or your organization!

Experience

1. Vice President of Customer Success

   Recourse Ai

   Jan 2026 — Present · Charlotte, NC, US

   Executive leader responsible for driving customer value, retention, and expansion for a venture-backed AI company serving enterprise pharmaceutical and healthcare organizations in the US.In this player-coach role, I own strategic relationships across a portfolio of enterprise accounts, partnering with commercial, medical, and training stakeholders to ensure successful implementation, adoption, and measurable impact from Recourse AI’s AI-powered engagement solutions. I work cross-functionally with Product, Implementation, and Business Development to align customer objectives with platform capabilities and deliver scalable, repeatable outcomes.Scope & Impact:• Executive ownership of enterprise customer relationships from onboarding through renewal and expansion• Driving adoption, engagement, and ROI across complex, multi-stakeholder pharma organizations• Leading customer discovery, program design, rollout, and ongoing optimization• Identifying and executing expansion opportunities (upsell/cross-sell) in partnership with Sales• Leading executive business reviews, success metrics, and KPI reporting• Managing and developing Customer Success and Project Management teams• Building and scaling customer success processes to support rapid US growthFocused on helping life sciences organizations unlock performance through real-time AI while building durable, value-driven customer partnerships.

Education

• Winthrop University

  Bachelor's degree, Psychology Major and Business Minor

  2002 — 2006

Skills

• Pharmaceutical Sales
• Pharmaceutical Industry
• Cardiology
• Urology
• Managed Care
• Endocrinology
• Sales Operations
• Territory Management
• Neurology
• Sales
• Gastroenterology
• Customer Service
• Account Management
• Rheumatology
• Marketing
• Sales Management
• Diabetes
• Sales Effectiveness
• Medical Devices
• Strategic Planning
• Sales Presentations
• Pulmonology
• Selling
• Selling Skills
• Allergy
• Hospital Sales
• Dermatology
• Product Launch
• Healthcare
• Hospitals
• Leadership
• Sales Force Development
• Coaching
• Mentoring