Troy Oneal

About Troy Oneal

As a dedicated and experienced Sr. Level Operations, Project, and Service Manager, I have built a successful career around my ability to assess and anticipate organizational and customer needs, identify unique alternatives, and develop and implement long-term solutions. Throughout more than 25 years of Service, Project, Program, and Operations leadership, my genuine commitment to project execution, service delivery, and customer satisfaction has allowed me to deliver and maintain multimillion-dollar projects, programs and contracts that grow into strong, sustainable Mentor with University of Phoenix Alumni Mentor Program.Volunteer NICET Certification content advisor, test question creator and editor. Serve on NFPA 72 Test and Inspect (chapter 14) Technical CommitteeKey Words: PMP, PMI, Six Sigma, Lean, Fire Alarm, Fire Life Safety, Building Automation, PMO, Program Manager, Project Management, Project Controller, Operations Management, NICET, M&V, HVAC, BAS, Business Development, Quality Assurance, Program Management, Portfolio Management, Customer Satisfaction, OEM Service, Service Manager, National Accounts, Instrumentation, Access Control, Training, ERCES, GROL, FCC, Healthcare, Higher Education, Healthcare Accreditation, Digital Transformation, National Program Development and Implimentation

Experience

1. Sr National Operations Manager

   Siemens

   Feb 2008 — Present · US

   As the National Fire Operations Manager Lead, I oversee Siemens’ Fire Safety operations across the U.S. and Canada, including Solutions, Service, Sprinkler, Suppression, Mass Notification, and Total Fire & Life Safety (TFLS) portfolios. I lead a team of National Operations Managers focused on driving operational excellence, business growth, and digital transformation across both direct and indirect partner channels.Key Focus Areas:Lead national operations strategy and execution across Service and Solutions.Partner with direct and indirect channels to expand offerings and strengthen delivery.Drive digitalization, standardization, and scalability across all operations.Mentor and develop field leaders, optimizing talent and resource alignment.Champion change management, operational excellence, and continuous improvement.Collaborate cross-functionally to enhance performance and customer satisfaction.Passionate about building sustainable teams and systems, I focus on scaling Siemens’ Fire & Life Safety business while delivering consistent value, quality, and customer impact.

Education

• Texas State Technical College

  Associate's of Applied Science, Instrumentation Technology/Computerized Control System and Robotics

  1996 — 1998

• University of Phoenix

  Bachelor's degree, Computer/Information Technology Administration and Management

  2000 — 2003

• University of Phoenix

  Master of Business Administration - MBA

  2004 — 2006

Skills

• Strategic Initiatives
• P&L Management
• Cost Management
• Business Analysis
• Mentoring
• Process Implementation
• Electronics
• Higher Education
• Program Management
• Quality Management
• Customer Satisfaction
• New Business Development
• Security
• Supervisory Skills
• Automation
• Access Control
• Fire Safety
• Budgets
• Change Management
• Management
• Roi Justification
• Operations Management
• Strategic Planning
• Alarm Systems
• Leadership
• Fire Alarm
• Building Automation
• Troubleshooting
• Fire Protection
• Project Management
• Development of Employees
• Talent Management
• Manufacturing
• Microsoft Office
• Sales
• Cross-Functional Team Leadership
• Lean Operations
• Cctv
• Workflow Management