Troy Miller
Program Manager at Swimming Simply | Driving Operational Excellence and Customer Satisfaction
- Role
- Program Manager at Swimming Simply
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Troy Miller
With a people-first approach to customer service and a proven ability to build community amongst staff and customers alike, my believe a success in a business starts with people. I bring a unique background in Program Management, Marketing, and Recreation. Through all these customer facing roles I have found success in work to be rooted in supporting others to foster strong work culture and exceed organizational goals.
Experience
Program Manager
Jun 2023 — Present · Denver, CO, US
Drive operational excellence and continuous improvement within the Development Program to enhance customer satisfaction and foster community amongst customers and staff alike- Deliver exceptional customer service to over 250 families, fostering strong relationships to ensure their needs are met and outcomes achieved- Engage with prospective customers, effectively communicating the value of our services and emphasizing personalized experiences to support their goals- Conduct interviews, onboard, and train 30+ employees, focusing on creating a customer-centric culture that empowers staff to excel- Analyze staffing needs and conduct weekly check-ins with employees to promote a positive work environment, enhancing service delivery and driving positive work culture- Build and maintain strategic partnerships with local businesses and facilities, enhancing community engagement and support for our programs- Establish best practices that align with organizational success and drive customer loyalty- Contributed to a 16% increase in enrollments and a 38% increase in profit compared to the previous year as part of a collaborative team effort to scale the business.
Education
SUNY Geneseo
Bachelor's degree
2015 — 2019
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