Troy Marx
- Role
- Lead Golf Club Technician and Fitting Specialist at Golf Galaxy
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
Experience
Lead Golf Club Technician and Fitting Specialist
Aug 2023 — Present
Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments. Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer’s needs. Manages workflow for all customer services including establishing turn-around times to meet customer’s needs. Manages golf service supply inventory by accurately tracking. golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game. Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested. Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs. Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services. Make equipment recommendations tailored to the customer.
Education
Kutztown University of Pennsylvania
Bachelor's Leisure and Sport Studies, Sports Management
2011 — 2015
Skills
- Athletic Training
- Inside Sales
- Shopify
- Public Speaking
- Athletic Administration
- Microsoft Office
- Sporting Goods
- Sports Management
- Sports Coaching
- Worldclient
- Sports Conditioning
- Social Networking
- Microsoft Excel
- Retail Sales
- Time Management
- Salesforce.com
- Customer Satisfaction
- Leadership
- Event Planning
- Sales
- Paciolan
- Athletics
- Social Media
- Powerpoint
- Ticket Sales
- Microsoft Word
- Customer Service
- Athletic Facilities
- Sports
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