Troy Knutson

About Troy Knutson

With over 20 years as a dedicated Information Technology Professional, I specialize in engineering and administering robust Linux environments, from foundational data centers to the cloud. Currently, as a Senior Infrastructure Engineer at Salesforce, I leverage Infrastructure as Code (IaC) and DevOps principles to drive automation and improvements for critical development systems. My career has been defined by a passion for technical excellence and outstanding customer service. At Amazon Web Services (AWS), I supported enterprise customers with complex challenges and mentored fellow engineers on the intricacies of the cloud platform. This was built on years of experience at Jama Software, where I provided \"White Glove\" services for enterprise installations and upgrades, and at Peak Hosting, where I led a team of Linux System Administrators. I am an ITIL v3 Foundation certified professional with a proven ability to communicate effectively with peers and all levels of management. From co-founding a startup and growing its ARR by 40% year-over-year to managing service desk teams, I thrive on solving complex problems and delivering exceptional service.Core Competencies:* Linux Systems Engineering: Server Deployment, Upgrades & Hardening, Performance Tuning, Troubleshooting* Infrastructure as Code (IaC) & DevOps: DevOps Philosophies & Practices, CI/CD Pipelines* Cloud Platforms: Amazon Web Services (AWS), Cloud Support, SaaS Deployments * IT Service Management (ITSM): ITIL v3 Foundation, Service Desk Management, Incident Management * Customer Engagement: Enterprise Pre-Sales Support, Technical Training & Mentorship,\"White Glove\" Service Delivery * Server Technologies: NGINX, JVM Management, MS & MySQL Server, Windows Server

Experience

1. Senior Infrastructure Engineer

   Salesforce

   Jun 2021 — Present · Portland, OR, US

   Spearhead automation initiatives for mission-critical Linux development systems, directly improving developer velocity and system reliability.* Own and maintain the Infrastructure as Code (IaC) for the Linux platform deployment process, enabling consistent and scalable builds using DevOps methodologies.* Architect and implement strategic improvements to the Linux environment, ensuring stability and performance for a global engineering organization.

Education

• Irvine Valley College

  Information Technology

• ITT Technical Institute-Orange

  Bachelor's Degree, Information Technology

Skills

• Infrastructure
• Technical Training
• Data Center
• Problem Management
• Red Hat Linux
• Management
• Shell Scripting
• Vpn
• Cloud Computing
• Linux
• Team Management
• Vmware
• Technical Support
• Aws Cwi
• Fedora
• Pgp
• Internet Protocol Suite (Tcp/Ip)
• Datacenter Virtualization
• Dns
• Integration
• IT Operations
• Testing
• Network Administration
• Network Security
• IT Service Management
• Operating Systems
• Technical Presentations
• Virtualization
• Troubleshooting
• Vmware Esx
• Tcp/Ip
• Incident Management
• Software Installation
• Windows
• Bash
• IT Infrastructure Operations
• Dhcp
• Cisco Ios
• Active Directory
• Windows Server