Troy Heredia

Mad about ads with over 5 years of experience in helping brands build awareness | Copywriting | Headlines | Blogs | Scripts | Social Content | Website Content | Brand Storytelling | Tone Of Voice | Campaign Strategy

Role
Team Leader - Bar Staff at Shack Events
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Troy Heredia

Your feed’s a pool of trends. Your connections post on topics like humans versus AI and…

Experience

  1. Team Leader - Bar Staff

    Shack Events

    Apr 2025 — Present · London, GB

    As Team Leader, I coordinate with bar staff to assign them roles and responsibilities, manage opening and closing stock count, and organise bar set-up, which looks appealing and makes accessibility easy for staff. I work at stadiums during concerts and sporting events with over people in attendance. I engage with consumers to provide excellent customer service, ensuring that all queries and issues are resolved before they leave the bar. I am a team player, trained to ideate and execute processes that provide quick & high-quality service, with customer satisfaction as my top priority.I can quickly adapt according to different situations, whether it means working in an alcoholic or confectionery bar or while transitioning between slow and busy periods. I got promoted to a team leader in 3 months.

Education

  • Aston University

    MSc. Strategic Digital Marketing, Digital Communication and Media/Multimedia

  • St. Xavier's College

    Bachelor of Arts - BA, Sociology

    2014 — 2017

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Troy Heredia — Team Leader - Bar Staff at Shack Events in Mumbai, MH, IN | Unifers