Troy Easter
Dedicated professional with healthcare experience & proven results in driving growth and profitability through excellence in financial, operational, and strategic leadership.
- Role
- Transformation Implementation Consultant at ADP
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Troy Easter
Highly motivated, dynamic, results-driven leader • proven track record of performance turnaround • highly analytical with strong crisis management skills • able to adapt quickly and thrive in intensely demanding environments • keen aptitude for understanding systems, and eliminating bottlenecks • able to focus and redirect effort to create efficiencies, eliminate waste and implement robust solutions • able to drive organizational growth through market analysis, operational insight, and commitment to continuous improvement • champion of customer satisfaction, loyalty and retention • innovative approach to marketing, brand repositioning, revenue growth and financial management • enthusiastic and inclusive organizational leader • sound communicator able to impart company vision and goals at all levels • able to foster cohesive, customer-driven high-performance teams • able to motivate staff to operational excellence • proficient in six sigma practices
Experience
Transformation Implementation Consultant
Dec 2022 — Present · Norfolk, VA, US
Initiate client transfers to upgrade product services while improving client growth and meeting overall company needs. Spearhead team activities and overseeing workflow processes to augment quality standards, surpass performance goals, and meet deadlines. Optimize the data cleansing, mapping, and conversion phase of multiple projects through delivering operational support and performing data loads as well as data reconciliation. Transform company practices and processes into fresh and cost-effective solutions through assessing and updating training materials quarterly for existing team members. Escalate project issues to the appropriate teams including scope variations, task slippages and project risks while applying best practices to communicate risk management tactics. Establish the project plan and project scope of internal and external business units to enhance operational effectiveness, measure progress, delegate tasks, and allocate resources as needed. Drive client retention and efficiency through providing management, direction, and guidance on diverse and concurrent projects. Mentor new team members daily to ensure essential understanding of company best practices. Collaborate with counterparts in developing performance improvement plans to reassure team needs are met. Monitor project progress and track performance standards to meet established levels prior to performance appraisals.
Skills
- Finance, Budgeting and Cost Management
- Crm
- Credit Analysis
- Forecasting
- Team Building
- Microsoft Outlook
- Operational Excellence
- Leadership
- Staff Retention
- Collections
- Process Improvement
- Outlook
- Six Sigma
- Brand Development
- Loss Mitigation
- Cost Reduction Strategies
- Strategic Planning
- Mortgage Servicing
- Performance Improvement
- Business Transformation
- Procedure Development
- Credit Cards
- Customer Service
- Inventory Control
- Driving Operational Excellence
- Flexibility
- Credit
- Sharepoint Designer
- Risk Management
- Staff Development
- Corporate Communications
- Customer Relationship Management (Crm)
- Mergers & Acquisitions
- Reports
- Driving Business Growth
- Operational Reporting and Metrics Development
- Troubleshooting
- Microsoft Excel
- Powerpoint
- Problem Solving
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